Packaged Bank
Account Claims

Millions of customers were pressured into taking out a bank account with a fee that they simply didn’t need or were misled into opening the account.

What is a packaged bank account?

A packaged bank account is a current account with insurance benefits attached such as travel insurance, mobile phone insurance and breakdown cover. The account has a fee charged each month.

Examples of how you could have been mis sold:

A packaged bank account is a current account with insurance benefits attached such as travel insurance, mobile phone insurance and breakdown cover. The account has a fee charged each month.

• You didn’t know you were paying a fee for your account
• You already had insurance and breakdown cover in place with your own policies
• You were pressurised into opening the account and given no other options
• You were upgraded to a PBA account without agreeing to it
• You were told you had to open a PBA account to be able to receive other financial products, such as loans, overdrafts, mortgages etc
• You were told the bank no longer offer a fee free bank account